Refund and Returns Policy
ELEANOR ESSENTIALS LLC
Effective Date: October 25, 2024
At ELEANOR ESSENTIALS LLC, we want you to love your furniture. If you’re not completely satisfied with your purchase, we’re here to help.
1. Returns
- You can request a return within 30 days of receiving your order.
- To qualify for a return:
- The item must be unused, in the original packaging, and in the same condition as delivered.
- Proof of purchase (e.g., order confirmation or receipt) is required.
Non-returnable items:
- Custom-made or clearance items.
- Items damaged due to misuse.
2. Refunds
Once your return is received and inspected, we will notify you of the refund approval status. Approved refunds will be processed to your original payment method within 7-10 business days.
Partial refunds may apply for items that are not in their original condition.
3. Exchanges
We only replace items if they are defective or damaged. To initiate an exchange, contact us at info@eleanores.shop.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure we receive your returned items.
5. Contact Us
To start a return or for refund-related inquiries, contact us at:
ELEANOR ESSENTIALS LLC
Email: info@eleanores.shop
Phone:(341) 336-6538
Address: 200 Topeka Ave, San Francisco, CA 94124